Call Centre Manager

Key Details

Contract: Full Time, Permanent

Job Location: Rochester, Kent

Job Location: Kent

Pay: £30,000 pa + uncapped commission OTE £50k pa

Work Pattern: Monday to Friday

Additional Benefits: Excellent company benefits

Salary for this role is £30k basic + uncapped commission OTE £50k pa

This market leader is currently seeking an experienced Call Centre manager to join their team. They are always looking for new ways to help customers and the central sales team enable just this. So, if you have previous sales management experience (even better if in a contact or call centre environment) then do please read on…

Duties will include:

  • Lead and manage a team to achieve their personal and business goals
  • Provide coaching and support through regular observations
  • Help upskill individuals to confidently deliver the right outcome for our customers
  • Encourage individuals to nurture and help our customers throughout their journey
  • Carry out regular business review meetings with all individuals in the team
  • Implement and manage development and action plans with individuals
  • Support and encourage good working relationships with all other areas of the business
  • Deliver to targets and expectations
  • Present and discuss ideas and suggestions to improve the business with line manager
  • Regular support and 1:1 meetings with the team to monitor performance and business quality
  • Motivate the team to achieve great results
  • Liaising with your line manager to ensure maximisation of opportunities
  • Be responsible for own business productivity
  • Attend regular meetings and work closely with line manager to achieve business plan
  • Passion for Self-Development and a thirst for knowledge

We need you to be:

  • Previous sales managerial experience
  • Ability to motivate and inspire others
  • Excellent ability to build rapport
  • Exceptional communication skills
  • Problem-solving skills
  • Hard working and focused
  • Confident, resilient and enjoy healthy and fun competition
  • Excellent Telephone manner
  • Professional, organised and have a great work ethic
  • Flexible and adaptable
  • Hardworking with the desire and determination to achieve your targets
  • Great at building relationships with customers

Start Date: ASAP

Basic Salary: £30,000 per annum OTE £50,000 (uncapped)

Hours: Monday to Friday 8.30am to 6pm (with occasional evening observations)

Benefits: 33 days paid holiday plus an extra day off for your birthday! Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, On site free car parking

We are passionate about our business and we work tirelessly to ensure our customers always receive the best possible service. So, if you have sales management experience and you are looking to take the next step on your own career journey, get in touch, we would love to talk to you.

Apply Now

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