Our client currently has an exciting opportunity for a Resource Planner to join a friendly Resource Planning team, with a focus on customer service and exceeding customer expectations. Responsible for scheduling and administration of  Field Engineers to repair and maintain customer equipment, overseeing a defined area/region of the UK.

You will be working closely with Field Engineers, Field Service teams and other departments, ensuring they attend service calls in the most efficient and effective way.

Key Responsibilities

 Dispatching and routing a team of Field Service engineers:

 Ensuring that response time targets are met in line with SLA’s

 Scheduling of engineers to ensure maximum productivity and efficiency

 Daily tracking of outstanding parts and scheduling return to fits

 Daily communication with clients to update on outstanding calls / return to fits

 Ensuring that agreed escalation and service processes are followed;

 Internal communication with Service Operation teams

 Schedule Installations & relocations

 Logging and monitoring 3rd party calls

 Assisting with handling incoming contacts

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Person Specification

 A professional attitude

 Excellent customer service skills (experience working within a contact centre desirable but not essential)

 An attention to detail and commitment to accuracy

 An ability to communicate with people of all levels up to Board level

 A resource planning background

 Basic Microsoft Office knowledge

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