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1st Line Support Technician

Permanent, Full Time

Maidstone, Kent

Kent

Closing

07

May

2022

An exciting opportunity has arisen to join our thriving Maidstone (Allington) based client as a 1st Line Support Technician.

Purpose of the role:

As part of their dynamic Helpdesk team, the role of Helpdesk Technician is to resolve issues remotely. In addition to resolving printer, network and services issues, you will be involved in the triage of Laptop & PC break fix hardware support, delivering an efficient and effective customer service to their clients, focussed on consistently exceeding expectations in a timely and professional manner.

Responsibilities:

  • Using remote access software to assist their clients in resolving printing related queries (print, scan, fax, colour queries and network related issues), in addition to providing remote break fix triage of laptop & desktop PC support in line with services offered
  • Problem diagnosis & fault resolution.
  • Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Investigate connection issues and concerns on bespoke system for both Printing, and PC issues directly with their clients.
  • Ensure client satisfaction
  • Escalate service requests that cannot be scheduled within agreed service levels.

Skills and Experience:
Core Competencies

  • Understanding of basic network terminology, e.g, network routing, IP addressing, basic DNS
  • Understanding basic hardware fault finding for laptop and desktop issues
  • Understanding of key protocols e.g. SMTP,SNMP,DNS,IPV4, Bonjour, SMB
  • Broad experience of managed print services and hardware
  • PC and MAC experience
  • Experience of a client focused helpdesk environment
  • Experience in utilising remote management tools to diagnose, investigate and resolve faults/consumable consumption/diagnose predictive parts (preferred but not essential)
  • Experience in troubleshooting Hardware/PC/Printer/Network related faults (essential)
  • Ability to use Remote Access tools (TeamViewer, GoToAssist, Zoom) (preferred but not essential

Functional Skills

  • Good time management
  • Excellent organisational skills
  • Ability to work under pressure to specific SLA’s, to prioritise and multitask
  • Excellent communication skills & telephone manner
  • Methodical with an aptitude for attention to detail
  • Able to work in a team as well as independently
  • Adaptable and flexible to changing demands

Area Lettings Lister (Estate Agency)

Permanent, Full Time

, Surrey

Surrey

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company car or car allowance
  • Holiday Commission, 33 days paid Holiday, Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme
  • Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Covering for holidays, vacancies, and sickness all responsibilities as Lister across Kent
  • Our customers’ experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers always get the best possible service.
  • Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential purchasers
  • Successfully list a targeted number of properties, advising and helping our landlords let their homes for the best price and with the best service and support possible
  • Keep abreast of current market conditions and develop a reputation for being an expert in your field

The Person

  • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and lets
  • Able to demonstrate great leadership and adaptability towards the teams you work with
  • Drive and determination together with plenty of get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that has a genuine interest in people and helping them on their journey and seeing their eyes light up when they secure their perfect home!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license

The Package

  • Basic Salary: £24,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings:£30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Our commission structures are uncapped however so many of our people earn far more! So if you are an Estate Agent wanting to develop and shine and make that step forwards, we would love to hear from you.

Area Lettings Lister / Valuer

Permanent, Full Time

, Kent

Kent

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company car or car allowance
  • Holiday Commission, 33 days paid Holiday, Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people from Day 1 with the best ongoing training and development
  • Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Covering for holidays, vacancies, and sickness all responsibilities as Lister across Kent
  • Our customers’ experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers always get the best possible service.
  • Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential purchasers
  • Successfully list a targeted number of properties, advising and helping our landlords let their homes for the best price and with the best service and support possible
  • Keep abreast of current market conditions and develop a reputation for being an expert in your field

The Person

  • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and lets
  • Able to demonstrate great leadership and adaptability towards the teams you work with
  • Drive and determination together with plenty of get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that has a genuine interest in people and helping them on their journey and seeing their eyes light up when they secure their perfect home!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license

The Package

  • Basic Salary: £24,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings:£30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Our commission structures are uncapped however so many of our people earn far more! So if you are an Estate Agent wanting to develop and shine and make that step forwards, we would love to hear from you.

Assistant Property Manager

Permanent, Full Time

Horsham, West Sussex

West Sussex

Closing

07

May

2022

Hours: Monday to Friday – 8.45am – 6pm

Benefits: 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme.

You will be working within our clients dedicated property management department based in the heart of Horsham. Previous experience within a lettings environment is essential for this position.

You will have a desire to provide the best possible service to both our landlords and tenants throughout the duration of their tenancy. Reporting to the Property Manager, you will be responsible for all aspects of property management and provide support and assistance to the Property Coordinators.

Duties will include assisting the Property Managers in:

  • Motivating and getting the best out of the Property Coordinators
  • Ensuring compliance with standard operating procedures
  • Maintaining excellent working relationships with the lettings branches
  • Managing a database of contractors
  • Dealing with complaints
  • Promoting and enhancing the company image
  • Organising routine visits, gas and electrical safety checks
  • Renewals of tenancy agreements including insurance policies

This role could be ideal for an existing Lettings Advisor looking for a Monday – Friday job – no more weekends!! Or could be perfect for a very strong property administrator looking to progress within a highly successful company.

Branch Manager (Estate Agency)

Permanent, Full Time

Horley, Surrey

Surrey

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company car or car allowance
  • Holiday Commission, 33 days paid Holiday, Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people from Day 1 with the best ongoing training and development
  • Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all times
  • You are responsible for your own business both in relation to profitability and business development
  • Motivate, inspire and manage your team, running morning meetings and coaching sessions
  • Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price and with the best service and support possible
  • Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field
  • Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential purchasers

The Person

  • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and sales
  • Drive and determination together with plenty of get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license

The Package

  • Basic Salary: £28,000 - £30,000
  • On Target Earnings: £60,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Our commission structures are uncapped however so many of our people earn far more! So if you are an Estate Agent wanting to develop and shine and make that step forwards, we would love to hear from you.

Client Care and Data Executive

Permanent, Part Time

Wimborne, Dorset

Dorset

Closing

07

May

2022

Client Care and Data Executive (Part time, Permanent position)

Salary offered is £30,000 to £35,000 Gross per annum, pro rata (£15.38 – £17.95/hr)

(This is a hybrid work opportunity, therefore location within a commutable distance of BH21, Dorset is essential for this role).

We are excited to be working with E3 Consulting (a professional services firm) with recruiting a Client Care and Data Executive.

E3 Consulting is an award-winning property taxation specialist, working with property developers, owners, investors and occupiers across the UK. E3’s services include: Capital Allowances, Community Infrastructure Levy (CIL), Land Remediation Tax Relief, Repairs & Maintenance and VAT.

This is a part-time permanent position working a minimum of 15 hours up to 21.5 hours per week. There is scope for this Client Care and Data role to develop and hours to increase depending on the requirements of the business, and so flexibility on working hours and/or job sharing may be required. The successful applicant must be prepared to travel to the office or agreed location for internal meetings, training, and other key business activities – at agreed times where these may fall outside of the general hybrid working structure. All applicants must be eligible to work in the UK without sponsorship.

This is an environment where attention to detail is key, and a natural desire to learn, understand and constantly improve is essential. If you are looking for a Client Care and Data role, where you are an integral member of an SME business team, your ideas and opinions are actively encouraged and valued, whilst having a focus on collaborative long- term relationships, independence of mind, quality in all you do - this could be the role for you.

Main duties will include: -

  • Point of contact for sales enquiries into the business, both by telephone, website and email
  • Ensuring all clients receive a personalised service, ensuring they feel supported as a client of E3 Consulting
  • Setting up, onboarding and providing bespoke support to new clients
  • Building and maintaining professional relationships with clients, encouraging a ’first point of contact’ relationship
  • Aiding and improving internal and external communications
  • Administration lead on all activities relating to CRM – ideally with experience of Microsoft Dynamics
  • Support and assist with the development of data and CRM strategy and action plan
  • Data management, monitoring and evaluation
  • Build and raise the quality of data within the database
  • Develop clear and user-friendly reporting techniques
  • Support the improvement of policies, procedures, templates and checklists
  • Support with CRM marketing and sales automation and integration
  • ‘Housekeeping’ to maintain a clean and user-friendly CRM
  • Provide support and training to new and existing colleagues for CRM updates and changes and be a focal point for supporting relationships with Suppliers
  • Actively support with weekly and monthly meetings, creating agendas and relevant documentation regarding Microsoft CRM Dynamics and associated reporting, and follow up
  • Reporting to the Directors regarding market trends in our key sectors, including quantitative and qualitative analysis
  • Working to deadlines in a professional and timely manner
  • Providing operational project support to Directors and the wider team

The successful applicant will: -

Be keen to continue their career in a Client Care, Operations and Data environment

Have knowledge and experience of relationship databases, ideally Microsoft CRM Dynamics

Have an Executive Assistant, Client Care, Analysis or Graduate background (any discipline) with research experience gained within a sales, marketing, or other business-related environment.

Be confident and comfortable using different mediums (including the use of websites, blogs, business pages, local sources and social media) to research and investigate organisations and relevant information

Be passionate about analysis of data, identifying trends and abnormalities where appropriate

Have experience of working within a small business or actively looking to work as part of an SME team and understanding the role played as part of a small business

Be confident working with figures and spreadsheets

Be process driven, with the ability to follow a brief/plan meticulously

Have an active and curious mind

Have research experience, including quantitative and qualitative analysis of information

Be confident with Microsoft packages (Word, Excel, PowerPoint, etc) and ideally CRM software such as Microsoft Dynamics, also Photoshop / Canva, although not essential

Have excellent communication skills (both verbal and written), including a friendly and professional telephone manner

Have strong communication skills (both verbal and written)

Exceptional attention to detail

Have considered and informed opinions based on analysis of information and be confident to communicate these in a considered manner to other members of the team

Have a ‘can-do’ attitude, be flexible and wish to integrate within a small proactive team

Be self-motivated and organised

Please include a covering letter outlining your current/most recent role, details of any research or analysis work completed within a business environment, and your motivation to want to work as a Client Care and Data Executive within a small business environment.

Company / Commercial Lawyer (Part time)

Permanent, Part Time

Andover, Hampshire

Hampshire

Closing

07

May

2022

Company/Commercial Lawyer – Part-Time – Salisbury, Andover, Amesbury or Fordingbridge offices

We are looking for an enthusiastic experienced company/commercial lawyer, to join our client in any of the above locations.

The job is suitable for a solicitor or a very experienced legal executive with genuine ability and good experience of working in a UK private practice.

So, if you are a confident, well-presented, friendly and approachable lawyer with excellent communication skills, we want to hear from you.

The successful candidate

The right candidate will have

  • at least 4 years’ solid experience of non-contentious commercial work in private practice
  • great people skills and will be an enthusiastic team player
  • good organisational, time management and IT skills
  • the ability to multi-task under pressure
  • a keen eye for detail
  • the confidence and the ability to react to change whilst working within a pressurised environment
  • excellent standards of client care and great communication skills
  • a history of strong billing
  • a desire and the ability to help in the growth of our commercial work

In addition, a useful, but not essential, attribute would be the ability to handle employment work.

The ability to work unsupervised is absolutely essential. This person will be our only company/commercial lawyer, although we do have experienced commercial property and commercial litigation lawyers.

Building a job around you

To a certain extent, we are happy to build the job around the needs and requirements of the successful candidate – but we anticipate that it could involve flexible working.

Location

Home working, or any one of our 4 branch offices – Salisbury, Andover, Amesbury and Fordingbridge. To make the job work, we expect the successful candidate will need to physically visit our offices from time to time for relationship and team building purposes. However, during lockdown, the role can be 100% home working. Video calls will therefore play an important role if the candidate is not local.

They will, however, need to have excellent broadband to make this work

Part-time

Ideally, we are looking for someone who wants to work for a total of three days a week. That can either be three fixed days or spread throughout the working week.

However, a degree of flexibility, and in particular a willingness to answer urgent queries or new client enquiries outside any formal work period would be extremely useful.

Flexible working

Flexible working is nothing new to us. For the last 10 years or so, many of our lawyers routinely worked from home. And as a result, we were well placed to continue to offer a high level of client care when coronavirus hit and lockdown imposed.

We are more concerned with output than input – what we are really looking for is quality legal work, highly satisfied clients and great billing

Niche areas of legal work?
As a firm, are very keen on developing niche areas of law – so if you already have, or want to develop, a niche area of practice

Customer Service / Virtual Reception

Permanent, Full Time

, Remote

Remote

Closing

07

May

2022

Weekend Part Time Position 8am - 5pm available

Bank staff also required covering all shifts - let us know the hours you are available!

An exciting opportunity has arisen to join this thriving local organisation as part of their Virtual Reception team.  This role will be remote/work from home with visits to the office in Southborough as required.

 Main duties include (but are not limited to):-

Provide a friendly and professional telephone based reception service to a diverse range of clients

Record information quickly and accurately

Demonstrate sound decision making skills when under pressure

Build and maintain professional relationships with clients and colleagues

The successful applicant will:-

Be able to multi task

Have a can do attitude

Have typing skills of at least 40wpm

Have excellent communication skills (both written and verbal)

Enjoy working in a telephone based environment

Excellent attention to detail and a meticulous approach to work

Customer Service Advisor

Permanent, Full Time

Chineham, Hampshire

Hampshire

Closing

07

May

2022

As a Customer Service Advisor, you will act as a first point of contact for clients. The main purpose of this role will be to assist clients in logging support requests, resolving faults as efficiently and effectively as possible and signposting them to other areas of the business.

Key Responsibilities

 First point of contact for incoming contact

 Handle customer enquiries via phone, email, portals

 Contribute to delivering agreed Service Levels for all incoming contact

 Diagnose and resolve faults on first contact (Full training will be provided)

 Escalate service requests that cannot be resolved to the appropriate teams

 Monitoring devices that are installed on the company internal systems. Where necessary, investigate connection issues and concerns, both internally and directly with clients. (Full training will be provided)

 Escalate calls, where required ensuring that agreed escalation and service processes are adhered to

 Communicate internally with a number of in-house teams to ensure every client receives excellent levels of service and accurate information

 Maintain the highest levels of client satisfaction through various interactions

 Collaborate effectively within a team environment

 Any other tasks, relevant to the role, relating to delivering an exceptional experience for our clients Company Profile

Person Specification

 Experience in a client-focused customer service environment

 Basic IT skills e.g. excel and word packages

 Initiative to read and follow Decision Support Tool & Knowledge Base to troubleshoot Hardware/Printer/PC/Network related faults

 Good time management

 Excellent organisational skills & ability to multi task

 Ability to work under pressure and to tight deadlines

 Excellent oral and written communication skills

 Excellent telephone manner

 Able to work in a team as well as independently

Customer Service Advisor

Permanent, Full Time

Allington, Kent

Kent

Closing

07

May

2022

As a Customer Service Advisor, you will act as a first point of contact for clients. The main purpose of this role will be to assist clients in logging support requests, resolving faults as efficiently and effectively as possible and signposting them to other areas of the business.

Key Responsibilities

 First point of contact for incoming contact

 Handle customer enquiries via phone, email, portals

 Contribute to delivering agreed Service Levels for all incoming contact

 Diagnose and resolve faults on first contact (Full training will be provided)

 Escalate service requests that cannot be resolved to the appropriate teams

 Monitoring devices that are installed on the company internal systems. Where necessary, investigate connection issues and concerns, both internally and directly with clients. (Full training will be provided)

 Escalate calls, where required ensuring that agreed escalation and service processes are adhered to

 Communicate internally with a number of in-house teams to ensure every client receives excellent levels of service and accurate information

 Maintain the highest levels of client satisfaction through various interactions

 Collaborate effectively within a team environment

 Any other tasks, relevant to the role, relating to delivering an exceptional experience for our clients Company Profile

Person Specification

 Experience in a client-focused customer service environment

 Basic IT skills e.g. excel and word packages

 Initiative to read and follow Decision Support Tool & Knowledge Base to troubleshoot Hardware/Printer/PC/Network related faults

 Good time management

 Excellent organisational skills & ability to multi task

 Ability to work under pressure and to tight deadlines

 Excellent oral and written communication skills

 Excellent telephone manner

 Able to work in a team as well as independently

Data Scientist

Permanent, Full Time

Bath, Somerset

Somerset

Closing

07

May

2022

Are you looking for a Data Scientist role in a growing business, with lots of autonomy and the opportunity to lead the Data Science function? If so, our client may have the perfect opportunity for you.

This can be a fully remote opportunity, or can be a hybrid role (office based in the South West).

You will be responsible for:

● maintenance and development of our recommender engine that is responsible for

content delivery to app users;

● development of custom algorithms for extracting features from visual (images and

videos) as well as text data

● making data-driven decisions about the direction in which engine development

should take place


Skills you need to apply:

● Experience working in a Data Science role, particularly in development of recommender engines

● At least Masters Level of education in mathematics or similar subject

● Programming skills, ideally in python

● Proficiency in SQL (additionally, experience working with NoSQL databases is a

bonus)

● Experience designing, implementing and/or working with Image recognition and NLP

algorithms

Dispute Resolution Lawyer

Permanent, Full Time

Salisbury, Wiltshire

Wiltshire

Closing

07

May

2022

Dispute Resolution Lawyer – Salisbury, Andover, Amesbury or Fordingbridge offices  

We are looking for an enthusiastic and motivated lawyer to join our clients busy civil and commercial dispute resolution team.

So, if you are a confident, well-presented, friendly and approachable solicitor, or experienced legal executive, with excellent communication skills, we want to hear from you.

What we are looking for

The successful candidate will have:

·         a professional qualification – either as a solicitor or FILEX

·         at least 2 years’ PQE dispute resolution experience

·         great people skills and will be an enthusiastic team player

·         good organisational, time management and IT skills and a keen eye for detail

·         the ability to multi-task under pressure

·         the confidence and the ability to react to change whilst working within a pressurised environment

·         excellent standards of client care and great communication skills

·         a history of strong billing

·         a desire and the ability to help in the growth of the department

The job is suitable for a solicitor or legal executive with genuine ability and proven experience.

In addition, a useful, but not essential, attribute would be the ability to handle employment work.

The work
A significant proportion of the work will involve property disputes, often acting for investors and developers nationwide. This is a niche area which the firm’s specialist Property Investor team continue to build rapidly. The successful candidate will have experience in this area or an interest to develop this as a specialism.

NB the team do not deal or personal injury or medical negligence work 

Flexible and home working 
Flexible and home working is nothing new to us. For the last 10 years or so, many of our lawyers routinely worked from home. And as a result, we were well placed to continue to offer a high level of client care when coronavirus hit, and lockdown was imposed, and we believe we have coped much better adapting to the “new normal” than most law firms.

We are therefore happy to offer flexible working if required.

Estate Agency Branch Manager (Floating)

Permanent, Full Time

, Kent

Kent

Closing

07

May

2022

Our client's Floating Managers are key to the success of our business and this is a fantastic opportunity to get a real feel for varying locations and be in a perfect position to take over your own office further down the line.

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company car or car allowance
  • Holiday Commission, 33 days paid Holiday, Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme
  • A company that invests in its people from Day 1 with the best ongoing training and development
  • Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Covering for holidays, vacancies and sickness all responsibilities as Branch Manager across the area of North Kent
  • Our customers’ experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all times, taking responsibility, ownership and profitability for the branch you are working in
  • Motivate, inspire and manage the team of the moment, running morning meetings and coaching sessions
  • Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential purchasers
  • Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price and with the best service and support possible
  • Keep abreast of current market conditions and develop a reputation for being an expert in your field

The Person

  • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and sales
  • Able to demonstrate great leadership and adaptability towards the teams you work with
  • Drive and determination together with plenty of get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license

The Package

  • Basic Salary: £28,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings: £50,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

IT Service Desk Technician

Permanent, Full Time

Allington, Kent

Kent

Closing

07

May

2022

An exciting opportunity has arisen to join this fast paced and dynamic Helpdesk team. The role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally you will be involved in the triage of Laptop & PC break fix hardware support, delivering an efficient and effective customer service to clients, focused on exceeding expectations.

Key Responsibilities

 Using remote access software to assist clients in resolving technical related queries (print, scan, fax, driver, and network related issues including software reloads), in addition to providing remote break fix triage of laptop & desktop PC's.

 Problem diagnosis & fault resolution.

 Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes or agreed outages.

 Investigate connection issues and concerns on internal systems for both Printing, and PC issues directly with clients.

 Ensure client satisfaction

 Escalate service requests that cannot be scheduled within agreed service levels.

Person Specification

Core Competencies

 Understanding of basic network terminology, e.g, network routing, IP addressing, basic DNS

 Understanding basic hardware fault finding for laptop and desktop issues

 Understanding of key protocols e.g. SMTP,SNMP,DNS,IPV4, Bonjour, SMB

 Broad experience of managed print services and hardware

 PC and MAC experience

 Experience of a client focused helpdesk environment

 Experience in utilising remote management tools to diagnose, investigate and resolve faults/consumable consumption/diagnose predictive parts (preferred but not essential)

IT Service Desk Technician

Permanent, Full Time

Lincoln, Berkshire

Berkshire

Closing

07

May

2022

An exciting opportunity has arisen to join this fast paced and dynamic Helpdesk team. The role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally you will be involved in the triage of Laptop & PC break fix hardware support, delivering an efficient and effective customer service to clients, focused on exceeding expectations.

Key Responsibilities

 Using remote access software to assist clients in resolving technical related queries (print, scan, fax, driver, and network related issues including software reloads), in addition to providing remote break fix triage of laptop & desktop PC's.

 Problem diagnosis & fault resolution.

 Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes or agreed outages.

 Investigate connection issues and concerns on internal systems for both Printing, and PC issues directly with clients.

 Ensure client satisfaction

 Escalate service requests that cannot be scheduled within agreed service levels.

Person Specification

Core Competencies

 Understanding of basic network terminology, e.g, network routing, IP addressing, basic DNS

 Understanding basic hardware fault finding for laptop and desktop issues

 Understanding of key protocols e.g. SMTP,SNMP,DNS,IPV4, Bonjour, SMB

 Broad experience of managed print services and hardware

 PC and MAC experience

 Experience of a client focused helpdesk environment

 Experience in utilising remote management tools to diagnose, investigate and resolve faults/consumable consumption/diagnose predictive parts (preferred but not essential)

IT Service Desk Technician

Permanent, Full Time

Chineham, Hampshire

Hampshire

Closing

07

May

2022

An exciting opportunity has arisen to join this fast paced and dynamic Helpdesk team. The role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally you will be involved in the triage of Laptop & PC break fix hardware support, delivering an efficient and effective customer service to clients, focused on exceeding expectations.

Key Responsibilities

 Using remote access software to assist clients in resolving technical related queries (print, scan, fax, driver, and network related issues including software reloads), in addition to providing remote break fix triage of laptop & desktop PC's.

 Problem diagnosis & fault resolution.

 Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes or agreed outages.

 Investigate connection issues and concerns on internal systems for both Printing, and PC issues directly with clients.

 Ensure client satisfaction

 Escalate service requests that cannot be scheduled within agreed service levels.

Person Specification

Core Competencies

 Understanding of basic network terminology, e.g, network routing, IP addressing, basic DNS

 Understanding basic hardware fault finding for laptop and desktop issues

 Understanding of key protocols e.g. SMTP,SNMP,DNS,IPV4, Bonjour, SMB

 Broad experience of managed print services and hardware

 PC and MAC experience

 Experience of a client focused helpdesk environment

 Experience in utilising remote management tools to diagnose, investigate and resolve faults/consumable consumption/diagnose predictive parts (preferred but not essential)

Key Account Co-ordinator / Strategic Service Co-ordinator

Permanent, Full Time

Maidstone, Kent

Kent

Closing

05

March

2022

An exciting opportunity has arisen to join this thriving local organisation as a Strategic Account Coordinator. The purpose of the role is to ensure thatpriority clients’ accounts are monitored and managed effectively, ensuring SLA’s and KPI’s are consistently achieved and customers receive a high-level dedicated service. You will act as a first point of contact for clients within this part of this part of the business.
.
Utilising a range of training and available resources, you will raise support requests and monitor them through to completion, ensuring the commitment to clients is fulfilled.
You will liaise internally and externally, with clients and stakeholders to investigate tickets or concerns, and work collaboratively with other departments to achieve the best outcome.

Key Responsibilities

  • Answer incoming contact and handle client enquiries
  • Monitoring and maintaining of bespoke customer portals and service desks
  • Logging support requests
  • Diagnosing and resolving faults remotely on first contact, where possible
  • Liaising with client contacts
  • Creating and running regular and ad-hoc reports in excel
  • Escalate service requests that cannot be resolved to the appropriate teams
  • Escalate calls, where required ensuring that agreed escalation and service processes are adhered to
  • Communicating with internal departments and external suppliers to ensure every client receives excellent levels of service and accurate information
  • Maintain the highest levels of client satisfaction through various interactions
  • Collaborate effectively within a team environment
  • Any other tasks, relevant to the role, relating to delivering an exceptional experience for clients

Person Specification

  • Experience in a client-focused helpdesk/contact centre environment
  • Basic IT skills e.g. excel and word packages
  • Initiative to read and follow processes to troubleshoot Hardware/Printer/PC/Network related faults
  • Experience in utilising web-based tools such as SDS to diagnose, investigate and resolve faults /diagnose predictive parts (preferred but not essential)
  • Good time management
  • Excellent organisational skills
  • Ability to work under pressure and to tight deadlines
  • Excellent oral and written communication skills
  • Able to work in a team as well as independently

Lettings Advisor

Permanent, Full Time

Sutton, Surrey

Surrey

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people with ongoing training and development
  • Being mentored by senior colleagues who have all been trainee lettings agents at one time who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! So whether we are helping people to rent or let their property, you will need to make them feel welcomed and looked after as soon as you meet them.
  • We provide a Premium Service so you could be prospecting for new properties, or arranging viewings and at times booking in additional services we supply such as mortgages, insurance etc.,
  • Most of the time you will be in the office generating new business but if you are the type of person who also likes to be out and about, then the viewings will probably be the best bit of the job for you!

The Person

  • You will need some get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you find them the perfect property!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license and your own car

The Package

  • Basic Salary: £20,000 (Additional guaranteed earnings first 4 months)
  • On Target Earnings:£25,000-£30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

(Your commission is personal to your results and in your first year you can expect to earn up to £30,000. However, as you develop your skills and progress up the promotional ladder, your earnings can easily reach 3 or 4 times that amount!)

Lettings Advisor

Permanent, Full Time

Chichester, West Sussex

West Sussex

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people with ongoing training and development
  • Being mentored by senior colleagues who have all been trainee lettings agents at one time who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! So whether we are helping people to rent or let their property, you will need to make them feel welcomed and looked after as soon as you meet them.
  • We provide a Premium Service so you could be prospecting for new properties, or arranging viewings and at times booking in additional services we supply such as mortgages, insurance etc.,
  • Most of the time you will be in the office generating new business but if you are the type of person who also likes to be out and about, then the viewings will probably be the best bit of the job for you!

The Person

  • You will need some get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you find them the perfect property!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license and your own car

The Package

  • Basic Salary: £20,000 (Additional guaranteed earnings first 4 months)
  • On Target Earnings:£25,000-£30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

(Your commission is personal to your results and in your first year you can expect to earn up to £30,000. However, as you develop your skills and progress up the promotional ladder, your earnings can easily reach 3 or 4 times that amount!)

Lettings Advisor

Permanent, Full Time

Maidstone, Kent

Kent

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people with ongoing training and development
  • Being mentored by senior colleagues who have all been trainee lettings agents at one time who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

  • NOTE: Currently we have safety measures in place for covid 19 purposes in our offices and some viewings and valuations are arranged virtually.

The Job

  • Our customers’ experience starts with YOU! So whether we are helping people to rent or let their property, you will need to make them feel welcomed and looked after as soon as you meet them.
  • We provide a Premium Service so you could be prospecting for new properties and Landlords, or arranging viewings and at times booking in additional services we supply such as mortgages, insurance etc.,
  • Most of the time you will be in the office generating new business but if you are the type of person who also likes to be out and about, then the viewings will probably be the best bit of the job for you!

The Person

  • Previous experience as a Lettings Negotiator desirable but not essential
  • You will need some get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you find them the perfect property!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license and your own car

The Package

  • Basic Salary: £20,000 (Additional guaranteed earnings first 4 months)
  • On Target Earnings:£25,000-£30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

(Your commission is personal to your results and in your first year you can expect to earn up to £30,000. However, as you develop your skills and progress up the promotional ladder, your earnings can easily reach 3 or 4 times that amount!)

Lettings Advisor

Permanent, Full Time

Medway, Kent

Kent

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people with ongoing training and development
  • Being mentored by senior colleagues who have all been trainee lettings agents at one time who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

  • NOTE: Currently we have safety measures in place for covid 19 purposes in our offices and some viewings and valuations are arranged virtually.

The Job

  • Our customers’ experience starts with YOU! So whether we are helping people to rent or let their property, you will need to make them feel welcomed and looked after as soon as you meet them.
  • We provide a Premium Service so you could be prospecting for new properties and Landlords, or arranging viewings and at times booking in additional services we supply such as mortgages, insurance etc.,
  • Most of the time you will be in the office generating new business but if you are the type of person who also likes to be out and about, then the viewings will probably be the best bit of the job for you!

The Person

  • Previous experience as a Lettings Negotiator desirable but not essential
  • You will need some get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you find them the perfect property!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license and your own car

The Package

  • Basic Salary: £20,000 (Additional guaranteed earnings first 4 months)
  • On Target Earnings:£25,000-£30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

(Your commission is personal to your results and in your first year you can expect to earn up to £30,000. However, as you develop your skills and progress up the promotional ladder, your earnings can easily reach 3 or 4 times that amount!)

Mortgage Advisor

Permanent, Full Time

Medway, Kent

Kent

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with the buzz of uncapped earnings
  • 33 days paid holiday (increasing with service) and holiday commission
  • The ability to offer your customers products from the whole of the mortgage market
  • A company that values customers and colleagues alike (currently 4.9/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • The opportunity to work as part of a remote team with lots of support to help you achieve your goals
  • A guaranteed supply of leads for you to qualify and convert to business.

The Job

  • Proactively utilising Leads and opportunities to assess a customer’s situation and how we can help them
  • Virtual meetings with clients to assess individual circumstances and needs
  • Seeking out the best financial and mortgage solutions for our customers
  • Advising on and Selling associated insurance products from the market leading Legal & General products
  • Meeting and exceeding targets
  • Working closely with other parts of the business to ensure all business opportunities are maximised
  • Provide coaching and support to colleagues to maintain a good relationship
  • Maintaining and building your lender and all-round product knowledge, including your relationship with the lenders to be able to ensure the best advice to your clients
  • Ensuring all documentation is compliant, correct and properly witnessed and signed in line with FCA guidelines

The Person

  • You need to be driven and motivated by success, results and reward
  • CEMAP 1 (minimum)Qualified or equivalent
  • Great at building relationships with customers
  • A great work ethic and keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”
  • Smart, articulate and well presented
  • Ambitious and self-motivated with the ability to work in a pressurised environment
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you help them secure their perfect property!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy
  • Full driving license is preferable

Start Date: ASAP

Basic Salary: £23,000

On Target Earnings (First Year): £35,000 - £40,000

Location: Medway City Estate, Rochester

Work Pattern: 5 days per week including Saturdays (1 Saturday off per month)

Additional Benefits: 33 Days Paid Holiday, Holiday Commission, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Apply now in complete confidence.

Property Manager

Permanent, Full Time

Horsham, West Sussex

West Sussex

Closing

31

May

2022

Each and every member of our team takes pride in what they do. They’re happy to represent the company we work for, knowing that everything we do is designed to help our customers.

We know that we can only earn trust through our actions, so keeping our promises and following through on our commitments is integral to who we are. But, no matter how hard we work, there’s always time to have fun!

So, what is it like to work here?

  • Expectations are high, so don’t be afraid to show us what you’re made of!
  • Working in a fast paced, busy environment means the atmosphere is buzzing, fun and focused on achieving results!
  • We are open to feedback and every year we ask our colleagues what they really think about us! Don’t just take our word for it as the results for 2020 are in for our Property Management department:

94.3% Felt that colleagues are supportive

91.4% Felt morale was high within the team

97.1% Felt trusted to do their job

94.3% Felt they were able to use their initiative

97.1% Felt respected and valued by their manager

88.6% Felt a Sense of achievement in their role

  • What you want is important to us which is why we invest in your training and give you every opportunity to be the very best at what you do
  • Your boss has walked in your shoes and will understand the challenges you face
  • Our teams take part in marathons, colour runs, bake cakes, held car washes and cycled across the world to raise money for our nominated charities with a total of £500K raise over the last 5 years
  • We are not perfect but we are one big family all striving towards being the best we can be

So, what does being a Property Manager mean?

  • Team based approached to portfolio management
  • No weekends!
  • No property visits, which means more time to dedicate to our customers and your team
  • Developing the skills and experience of others through leading by example and setting standards
  • Providing first class support and guidance to our network of lettings branches
  • Love being on the phone!

Do I need anything else?

  • Always keep your promises and do what’s right
  • Acting with integrity and honesty in everything you do
  • Wanting a career, not just a job

So, if you don’t like what you have read, thank you for your time, but if you do, you will love working here!

Start Date:  ASAP

Basic Salary:  £28,000

Location:  Horsham

Hours:  Monday to Friday 08.30 – 18.00

Benefits:  33 days paid holiday, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme

Property Sales Agent

Permanent, Full Time

Rochester, Kent

Kent

Closing

07

May

2022

Please note:  Salary £18k pa + commission (OTE £25k - £30kpa)

So, what is it like to work here? 

  • We work incredibly hard here, so don’t be afraid of hard work!
  • Working in a sales team means the atmosphere is buzzing, fun and focused on achieving results!
  • We are open to feedback and every year we ask our colleagues what they really think about us in an independent staff survey. The good news is that again last December many of our scores have been over 90%.
  • We are not perfect but we are one big family all striving towards being the best we can be…

So, what will I be doing on a day to day basis?

  • We respond to many inbound calls and so our customers’ experience starts with YOU!
  • So, whether we are helping people to sell or buy a property, you will need to make them feel welcomed and looked after as soon as you speak to them
  • Help, recommend and present useful additional products and services we offer such as mortgages, conveyancing etc., and instinctively know how to initiate potential leads and refer customers to relevant colleagues
  • Build meaningful relationships with your clients and the team in branch
  • See a target and exceed it!

Do I need anything else?

  • Firstly (and obviously!) a fantastic telephone manner!
  • You will need some real get up and go together with pace, passion and enthusiasm!
  • A great work ethic and the desire to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • And yes, you will be the type of person that would love hearing the excitement in your customers’ voices when you help find them the perfect property!

So, if you don’t like what you have read, thank you for your time, but if you do, you will love working here!

What do we have on offer? 

  • Basic Salary: £17,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings: £25,000
  • Location: Medway City Estate
  • Shift Pattern: Monday – Friday, 8.45am – 18.00pm (3 shift patterns 08:45-5pm, 09:30-6pm and 09:45-6pm) Two Saturdays in 3 - 9.00am – 18.00pm

Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Research and Events Administrator

Permanent, Part Time

Wimborne, Dorset

Dorset

Closing

07

May

2022

Salary offered is £23,000 to £25,000 Gross per annum, pro rata (£11.79 - £12.82 /hr)

This is a hybrid work opportunity, with a requirement to visit offices in BH21, Southampton, and/or London (depending on the location of the successful applicant).

We are excited to be working with E3 Consulting (a professional services firm) with recruiting a Research and Events Administrator.  

E3 Consulting are an award-winning property taxation specialist, working with property developers, owners, investors and occupiers across the UK.  E3’s services include: Capital Allowances, Community Infrastructure Levy (CIL), Land Remediation Tax Relief, Repairs & Maintenance and VAT.

This role is a part-time permanent position working a minimum of 15 hours per week.  There is scope for this Research and Events Administrator role to develop and hours to fluctuate depending on the needs of the business, and so flexibility with working hours and/or job sharing may be required (term time only option could be considered for the right candidate).  The successful applicant must be prepared to travel to the office or other agreed locations for internal meetings, training, and other key business focused activities – at agreed times where these may fall outside of the general hybrid working structure. All applicants must be eligible to work in the UK without sponsorship.

This is an environment where attention to detail is key, and a natural desire to learn, understand and constantly improve is essential.  If you are looking for a Research and Events role where you are an integral member of an SME business team, your ideas and opinions are actively encouraged and valued, whilst having a focus on collaborative long-term relationships, independence of mind, quality in all you do - this Research and Events Administrator role could be the role for you. 

Main Duties will include (but are not limited to);

  • Assist in the research of specific topics and provide a summary and conclusions from a brief, giving both qualitative and quantitative evidence, insight & recommendations
  • Highlight key words, phrases and themes as they appear in the research
  • Verify the accuracy of information discreetly and confidentially, where appropriate
  • Creating, updating and utilising templates and checklists to create positive outcomes
  • Develop clear and user-friendly reporting techniques
  • Assist in the preparation, co-ordination and management of events
  • Prepare and distribute documentation for meetings, seminars, training and other business activities
  • Assist in the improvement and development of communications, both internal and external
  • Marketing content planning and support – including social media and wider marketing activity, including proof reading
  • Provide admin support for business meetings (seminars, training, client and team meetings)
  • Support the improvement of policies and procedures
  • Actively support & contribute to weekly and monthly meetings
  • Working to deadlines in a professional and timely manner
  • Providing administrative support and project support to Directors and the team

The successful applicant will: -

  • Have a Research, Executive Assistant, Analysis or Graduate background (any discipline) with research experience gained within a sales, marketing, or other business-related environment.
  • Have a strong administrative background
  • Be confident and comfortable using different mediums (including the use of websites, blogs, business pages, local sources and social media) to research and investigate organisations and relevant information
  • Be passionate about analysis of data, identifying trends and abnormalities where appropriate
  • Have experience of working within a small business or actively looking to work as part of an SME team and understanding the role played as part of a small business
  • Have a curious mind and the ability to follow project instructions exactly as required
  • Be confident with Microsoft packages (Word, Excel, PowerPoint, etc) and ideally CRM software such as Microsoft Dynamics, also Photoshop / Canva, although not essential
  • Be process driven, with the ability to follow a brief/plan meticulously
  • Have excellent communication skills (both verbal and written), including a friendly and professional telephone manner
  • Have an active and curious mind
  • Have strong communication skills (both verbal and written)
  • Have exceptional attention to detail
  • Have considered and informed opinions based on analysis of information and be confident to portray these in a considered manner to other members of the team
  • Enjoy working in a project specific environment
  • Have a ‘can-do’ attitude, be flexible and integrate within a small team
  • Be self-motivated and organised

Please include a covering letter outlining your current/most recent role, details of any research or analysis work completed within a business environment, and your reason for wanting to work as a Research and Events Administrator within an SME environment

Resource Planner

Permanent, Full Time

Allington, Kent

Kent

Closing

07

May

2022

Our client currently has an exciting opportunity for a Resource Planner to join a friendly Resource Planning team, with a focus on customer service and exceeding customer expectations. Responsible for scheduling and administration of  Field Engineers to repair and maintain customer equipment, overseeing a defined area/region of the UK.

You will be working closely with Field Engineers, Field Service teams and other departments, ensuring they attend service calls in the most efficient and effective way.

Key Responsibilities

 Dispatching and routing a team of Field Service engineers:

 Ensuring that response time targets are met in line with SLA’s

 Scheduling of engineers to ensure maximum productivity and efficiency

 Daily tracking of outstanding parts and scheduling return to fits

 Daily communication with clients to update on outstanding calls / return to fits

 Ensuring that agreed escalation and service processes are followed;

 Internal communication with Service Operation teams

 Schedule Installations & relocations

 Logging and monitoring 3rd party calls

 Assisting with handling incoming contacts

Person Specification

 A professional attitude

 Excellent customer service skills (experience working within a contact centre desirable but not essential)

 An attention to detail and commitment to accuracy

 An ability to communicate with people of all levels up to Board level

 A resource planning background

 Basic Microsoft Office knowledge

Sales Manager (Estate Agency)

Permanent, Full Time

Billericay, Essex

Essex

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company car or car allowance
  • A company that invests in its people from Day 1 with the best ongoing training and development
  • Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! In providing that personal, professional estate agency experience and advice, you help us make sure our customers get the best possible service at all times
  • Manage the day-to-day sales people and processes and deputise for the Branch Manager, running morning meetings and coaching sessions as necessary
  • Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price and with the best service and support possible
  • Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field
  • Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential purchasers

The Person

  • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and sales
  • Drive and determination together with plenty of get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license

NOTE: Currently we have safety measures in place for covid 19 purposes in our offices and some viewings and valuations are arranged virtually.

The Package

  • Basic Salary: £23,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings: £35,000 - £40,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Our commission structures are uncapped however so many of our people earn far more! So if you are an Estate Agent wanting to develop and shine and make that step forwards, we would love to hear from you.

Sales Manager (Estate Agency)

Permanent, Full Time

Waterlooville, Hampshire

Hampshire

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company car or car allowance
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people from Day 1 with the best ongoing training and development
  • Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! In providing that personal, professional estate agency experience and advice, you help us make sure our customers get the best possible service at all times
  • Manage the day to day sales people and processes and deputise for the Branch Manager, running morning meetings and coaching sessions as necessary
  • Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price and with the best service and support possible
  • Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field
  • Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential purchasers

The Person

  • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and sales
  • Drive and determination together with plenty of get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license

The Package

  • Basic Salary: £24,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings: £45,000 - £55,000
  • Car Allowance: £3,000 OR Company Car
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Our commission structures are uncapped however so many of our people earn far more! So if you are an Estate Agent wanting to develop and shine and make that step forwards, we would love to hear from you.

Sales Manager (Estate Agency)

Permanent, Full Time

Basildon, Essex

Essex

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company car or car allowance
  • A company that invests in its people from Day 1 with the best ongoing training and development
  • Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! In providing that personal, professional estate agency experience and advice, you help us make sure our customers get the best possible service at all times
  • Manage the day-to-day sales people and processes and deputise for the Branch Manager, running morning meetings and coaching sessions as necessary
  • Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price and with the best service and support possible
  • Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field
  • Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential purchasers

The Person

  • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and sales
  • Drive and determination together with plenty of get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license

NOTE: Currently we have safety measures in place for covid 19 purposes in our offices and some viewings and valuations are arranged virtually.

The Package

  • Basic Salary: £23,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings: £35,000 - £40,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Our commission structures are uncapped however so many of our people earn far more! So if you are an Estate Agent wanting to develop and shine and make that step forwards, we would love to hear from you.

Sales Negotiator

Permanent, Full Time

Canterbury, Kent

Kent

Closing

07

May

2022

What is in it for you?

  • A company that will train you from Day 1 and equip you with all the tools you need to do the job
  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • Being mentored by senior colleagues who have all been trainee estate agents at one time who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up-to-date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! So, whether we are helping people to buy or sell their home, you will need to make them feel welcomed and looked after as soon as you meet them
  • We provide a Premium Service so you could be prospecting for new properties to sell, arranging viewings, or booking appointments for the additional services we supply such as mortgages, conveyancing etc.,
  • Most of the time you will be in the office generating new business but if you are the type of person who also likes to be out and about, then the viewings will probably be the best bit of the job for you!

The Person

  • You will need some get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you find them the perfect property!
  • Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license and your own car

The Package

  • Basic Salary: £20,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings:£25,000 - £30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

(Your commission is personal to your results and in your first year you can expect to earn up to £30,000. However, as you develop your skills and progress up the promotional ladder, your earnings can easily reach 3 or 4 times that amount!)

Sales Negotiator

Permanent, Full Time

Rochester, Kent

Kent

Closing

07

May

2022

What is in it for you?

  • A company that will train you from Day 1 and equip you with all the tools you need to do the job
  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • Being mentored by senior colleagues who have all been trainee estate agents at one time who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! So whether we are helping people to buy or sell their home, you will need to make them feel welcomed and looked after as soon as you meet them
  • We provide a Premium Service so you could be prospecting for new properties to sell, arranging viewings or booking appointments for the additional services we supply such as mortgages, conveyancing etc.,
  • Most of the time you will be in the office generating new business but if you are the type of person who also likes to be out and about, then the viewings will probably be the best bit of the job for you!

The Person

  • You will need some get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you find them the perfect property!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license and your own car

The Package

  • Basic Salary: £20,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings:£25,000 - £30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

(Your commission is personal to your results and in your first year you can expect to earn up to £30,000. However, as you develop your skills and progress up the promotional ladder, your earnings can easily reach 3 or 4 times that amount!)

Sales Negotiator (Estate Agency)

Permanent, Full Time

Purley, Surrey

Surrey

Closing

07

May

2022

What is in it for you?

  • A company that will train you from Day 1 and equip you with all the tools you need to do the job
  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • Being mentored by senior colleagues who have all been trainee estate agents at one time who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! So whether we are helping people to buy or sell their home, you will need to make them feel welcomed and looked after as soon as you meet them
  • We provide a Premium Service so you could be prospecting for new properties to sell, arranging viewings or booking appointments for the additional services we supply such as mortgages, conveyancing etc.,
  • Most of the time you will be in the office generating new business but if you are the type of person who also likes to be out and about, then the viewings will probably be the best bit of the job for you!

The Person

  • You will need some get up and go together with pace, passion and enthusiasm!
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you find them the perfect property!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license and your own car

The Package

  • Basic Salary: £20,000 (Additional guaranteed earnings first 3 months)
  • On Target Earnings: £25,000 - £30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

(Your commission is personal to your results and in your first year you can expect to earn up to £30,000. However, as you develop your skills and progress up the promotional ladder, your earnings can easily reach 3 or 4 times that amount!)

Senior Lettings Advisor

Permanent, Full Time

Sutton, Surrey

Surrey

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A great holiday package that increases the longer you are with us and holiday commission so you can really relax on your well-earned breaks
  • A company that values customers and colleagues alike with great Trust Pilot
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people from Day 1 and being mentored by senior colleagues keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times with up to date marketing and systems
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • A large part of your day will be on the telephone, so you have got to love talking to customers!
  • Generating additional business for the branch by liaising with potential and current Landlords
  • Arranging viewings and open days, booking valuations and upselling the additional services we provide such as mortgages and conveyancing
  • Accompanying customers on viewings or hosting our popular “Open House” events
  • Working towards targets and goals and taking part in daily morning meetings to share information and updates with your team
  • Strong liaison with our dedicated and centralised property management team
  • Working closely with your colleagues and managers to provide a Premium Service our customers deserve
  • Canvassing, administration and other general duties that come up from time to time!

The Person

  • A desire to learn and someone who is genuinely interested in helping people let and rent their homes
  • Great communication and administrative skills with a brilliant attention to detail
  • Tenacious and determined to make call after call to generate more business
  • Someone who is keen to learn and progress a career
  • A work ethic that is second to none with a view to making not waiting for things to happen
  • And yes, you will be the type of person that would love seeing your customers’ eyes light up when you find them the perfect property
  • Heaps of positivity and energy
  • Motivated by personal rewards and recognition
  • You will need a full driving license and your own car

The Package

  • Basic Salary: £20,750 (Additional guaranteed earnings first 4 months)
  • On Target Earnings:£30,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

(Your commission is personal to your results and in your first year you can expect to earn up to £30,00. However, as you develop your skills and progress up the promotional ladder, your earnings can easily reach 3 or 4 times that amount!)

Senior Lettings Manager

Permanent, Full Time

Thanet, Kent

Kent

Closing

07

May

2022

What is in it for you?

  • A competitive salary package with uncapped rewards and a brilliant career path
  • A company car or car allowance
  • Holiday Commission, 33 days paid Holiday, Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme
  • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)
  • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)
  • A company that invests in its people from Day 1 with the best ongoing training and development
  • Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be “the best you can be”
  • A company that embraces change and moves with the times
  • Access to up to date company communication via social media and WhatsApp groups
  • Being encouraged and sponsored to actively take part in charity and community events and really giving something back

The Job

  • Our customers’ experience starts with YOU! In providing that personal, professional lettings expertise and advice, you help us make sure our customers get the best possible service at all times
  • You are responsible for your own business both in relation to profitability and business development
  • You will need to motivate, inspire and manage your team, running morning meetings and coaching sessions
  • Successfully list a targeted number of properties, advising and helping our Landlords and Tenants to achieve the best possible outcome and price for all involved and with the best service and support possible
  • Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field
  • Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential tenants

The Person

  • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and profit
  • Drive and determination together with plenty of get up and go together with pace, passion and enthusiasm!
  • A proven record in running a successful lettings business and being an inspirational leader
  • You will have to work hard to keep up with the challenges you will face and be focused on turning the “ordinary” into the “extraordinary”.
  • Getting stuck in and making things happen
  • And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home!
  • Our company values are central to our ethos and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.
  • You will need a full driving license
  • The ability to grow and develop your business to ensure future career progression

The Package

  • Basic Salary: £29,000 (Additional guaranteed earnings first 4 months)
  • On Target Earnings: £45,000-£50,000
  • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off)
  • Additional Benefits: Holiday Commission, 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme

Specialist Leasehold Enfranchisement Lawyer

Permanent, Full Time

Salisbury, Wiltshire

Wiltshire

Closing

07

May

2022

We have a fantastic position available for a part-time or full-time lawyer to join our client as a part of their specialist 6 strong leasehold team..

Our Leasehold Team
The team is one of a small number of genuinely specialist lease extension teams nationwide, possibly the largest most specialist team of its type. We handle work throughout England and Wales – for both freeholders and leaseholders. We continue to significantly increase our work, as the team’s excellent reputation spreads.

The work
The vacancy is for the most specialist member of the team. In particular they will, therefore, not just have experience of routine leasehold work, but they will need the following expertise:

•      Both Right of 1st Refusal and Collective Enfranchisement work – in particular they must have ability to deal with not just small blocks, but medium sized blocks (say up to 50 or 75 flats) and ideally larger blocks – 75 units+

•      Right to Manage cases – for both small and medium-sized blocks, and preferably with experience of larger blocks

•      Lease extension, statutory freehold purchase of houses under the 1967 Act and license to alter work. Although existing members of team are able to cover this, the ability to cover this work as well, caseload permitting, is important

The successful candidate
They will;

•      be a genuine leasehold specialist with extensive experience of complex collective work

•      have a desire to continue growing specialist experience and knowledge

•      have the confidence and the ability to react to change whilst working within a pressurised environment

•      have excellent standards of client care and great communication skills

•      have a history of strong billing

•      be an enthusiastic team player, with great people skills

•      have good organisational and excellent IT skills

•      have the ability to multi-task under pressure

•      have a keen eye for detail

Full or part-time
The job is available on a full-time or part-time basis.

Team leader?
The position may be available for the right candidate. However the ability to manage and supervise a team is not essential. We have an alternative team leader available.

Flexible and home working
The job is available either on a remote working basis, or based at one of our 4 branch offices – Salisbury, Andover, Amesbury and Fordingbridge – or on a hybrid basis.

Flexible and home working is nothing new to us. For the last 10 years or so, many of our lawyers have routinely worked from home. And as a result, we were well placed to continue to offer a high level of client care when coronavirus hit, and lockdown was imposed, and we believe we have coped much better adapting to the “new normal” than most law firms.

We are more concerned with output than input. What we are really looking for is quality legal work, highly satisfied clients and great billing.

Salary
Market rate – dependent on the successful candidate’s experience.

nd approachable person with excellent communication skills, we want to hear from you.

However, we are also happy to receive applications for more experienced paralegals or legal executives who are also able to run routine probate cases

The successful candidate
The right candidate will be a specialist will writer who has at least 2 years’ solid experience drafting wills and powers of attorney. They will have;

  • good numeracy, good organisational and excellent IT skills
  • a keen eye for detail
  • excellent standards of client care and great communication skills
  • the ability to work unsupervised, as part of a 7 strong private client team
  • the ability to be an excellent biller
  • a desire and the ability to help in the continuing growth of the private client department

Location
Although we are happy to base the successful candidate at any 1 of our 4 offices, please note that if the candidate is not based in Salisbury or Fordingbridge, they will need to be able to attend the Salisbury and Fordingbridge offices on a regular basis for will appointments with clients.

Full or part-time
The job is available on a full-time or part-time basis.

Flexible working
Dependent on the successful candidate’s experience, we are happy to offer flexible working if required. For many years before the current coronavirus crisis, many of our lawyers have been routinely working from home. So, it’s nothing new for us.

And we are more concerned with output than input – what we are really looking for is quality work, highly satisfied clients and great billing.

Salary
Market rate – dependent on the successful candidate’s qualification and experience

Technical Service Advisor / Customer Service

Permanent, Full Time

Maidstone, Kent

Kent

Closing

07

May

2022

An exciting opportunity has arisen to join this prestigious organisation as a Technical Service Advisor. Within this role, you will act as a first point of contact for clients within this division of the company. Utilising bespoke tools, you will assist clients in logging support requests, resolving faults as efficiently and effectively as possible and signposting them to other areas of the business.

Key Responsibilities

  • Answer incoming contact and handle client enquiries
  • Diagnose and resolve faults on first contact
  • Escalate service requests that cannot be resolved to the appropriate teams
  • Monitoring devices are installed on a bespoke system. Where necessary, investigate connection issues and concerns, both internally and directly with clients.
  • Escalate calls, where required ensuring that agreed escalation and service processes are adhered to
  • Communicate internally with a number of in-house teams to ensure every client receives excellent levels of service and accurate information
  • Maintain the highest levels of client satisfaction through various interactions
  • Collaborate effectively within a team environment
  • Any other tasks, relevant to the role, relating to delivering an exceptional experience for our clients

Person Specification

  • Experience in a client-focused helpdesk/contact centre environment
  • Basic IT skills e.g. excel and word packages
  • Initiative to read and follow processes and procedures to troubleshoot Hardware/Printer/PC/Network related faults
  • Experience in utilising web-based tools to diagnose, investigate and resolve faults/consumable consumption/diagnose predictive parts (preferred but not essential)
  • Ability to use Remote Access tools (TeamViewer, GoToAssist, Zoom) (preferred but not essential)
  • Good time management
  • Excellent organisational skills
  • Ability to work under pressure and to tight deadlines
  • Excellent oral and written communication skills
  • Excellent telephone manner
  • Able to work in a team as well as independently

UX/UI Product Designer

Permanent, Full Time

Bath, Somerset

Somerset

Closing

07

May

2022

Are you a User Experience specialist who is looking to  develop your career on Mobile App platforms? Our client is currently seeking a UX Designer to join their team, with the view to improve on and add new, user friendly, features to their App and  other web products. 

As UX Designer, you will develop wireframes and prototypes to reflect the user journey, and make suggestions about how this can be improved. You’ll ideally have experience working on Mobile Apps, as the main product that you will be working on will be the native App.

The Role:

  • Develop wireframes and prototypes for the frontend.
  • Improving the App on iOS and Android platforms, to be more user friendly.
  • Write reports on user feedback / experience and make suggestions from these reports. 
  • Present and make suggestions about how to improve user experience to key stakeholders (including Developers). 
  • Put team ideas for the brand onto our App.
  • Complete user research and usability testing.

Skills, Knowledge and Experience:

  • Experience working on digital design, ideally App based.
  • Experience creating user-friendly software.
  • Knowledge of accessibility standards for mobile apps.
  • Knowledge of design and prototyping tools e.g Figma, Sketch, Adobe XD, Illustrator, Photoshop, Protopie, Principle, Invision Studio.
  • User feedback and experience knowledge - you’ll know how to get feedback from users and translate it into key initiatives for the Digital team.

Our Benefits: 

  • Working with a world-class team to develop cutting-edge products and breaking new ground in this niche industry online  
  • Personal development time
  • The opportunity to develop your skillset by working alongside some of the best people in the industry, to solve hard problems in a fast-growing department and business
  • A sociable work environment with lots of responsibility and autonomy
  • A real focus on a healthy work-life balance with longer lunch breaks when working from home
  • 5 weeks holiday, plus bank holidays & Christmas week shutdown
  • Enhanced sick pay & Pension Plan

Will Writer

Permanent, Full Time

Salisbury, Wiltshire

Wiltshire

Closing

07

May

2022

Will Writer – Full or Part-Time – Salisbury, Andover, Amesbury or Fordingbridge offices

We are seeking an enthusiastic and motivated will writer to join our 7 strong wills and probate team in one of our four offices.

Qualifications?
Qualifications are not absolutely essential for this role provided you have the experience to draft routine wills and lasting powers of attorney.

So, if you are a confident, well-presented, well-organised, friendly and approachable person with excellent communication skills, we want to hear from you.

However, we are also happy to receive applications for more experienced paralegals or legal executives who are also able to run routine probate cases

The successful candidate
The right candidate will be a specialist will writer who has at least 2 years’ solid experience drafting wills and powers of attorney. They will have;

  • good numeracy, good organisational and excellent IT skills
  • a keen eye for detail
  • excellent standards of client care and great communication skills
  • the ability to work unsupervised, as part of a 7 strong private client team
  • the ability to be an excellent biller
  • a desire and the ability to help in the continuing growth of the private client department

Location
Although we are happy to base the successful candidate at any 1 of our 4 offices, please note that if the candidate is not based in Salisbury or Fordingbridge, they will need to be able to attend the Salisbury and Fordingbridge offices on a regular basis for will appointments with clients.

Full or part-time
The job is available on a full-time or part-time basis.

Flexible working
Dependent on the successful candidate’s experience, we are happy to offer flexible working if required. For many years before the current coronavirus crisis, many of our lawyers have been routinely working from home. So, it’s nothing new for us.

And we are more concerned with output than input – what we are really looking for is quality work, highly satisfied clients and great billing.

Salary
Market rate – dependent on the successful candidate’s qualification and experience

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